Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Active Learning
Figuring out how to use new ideas or things.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Time Management
Managing your time and the time of other people.
Negotiation
Bringing people together to solve differences.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Learning Strategies
Using the best training or teaching strategies for learning new things.
Service Orientation
Looking for ways to help people.
Instructing
Teaching people how to do something.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Management of Personnel Resources
Selecting and managing the best workers for a job.
Social Perceptiveness
Understanding people's reactions.
Active Listening
Listening to others, not interrupting, and asking good questions.
Reading Comprehension
Reading work-related information.
Speaking
Talking to others.
Coordination
Changing what is done based on other people's actions.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Persuasion
Talking people into changing their minds or their behavior.
Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
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